FAQ | Prominent

What is Prominent Cosmetics and Beauty Hours of Operation?

Monday - Friday 10:00am - 5:00pm
Processing: How long does it take to process my order?

All products are handmade to order. Please allow 3-5 business days for small orders and 5-7 business days for large orders. *Please note, processing time is the amount of time it takes to make your product(s) and is separate to your shipping time. By proceeding through checkout you are agreeing to Prominent Cosmetics and Beauty Processing Policy.
Shipping: How long does it take to receive my order once it has been shipped?

Orders are shipped Monday-Friday via United States Postal Service. You will receive a tracking number once your order has been shipped.If your tracking information states your order has been delivered and you did not receive your package or your package arrived damaged, please contact the United States Postal Service at 1-800-277-8777. In case of a Holiday you may experience a delay in receiving your order. *Please note, Prominent Cosmetics and Beauty holds no responsibility for delays, lost or damaged orders on behalf of the United States Postal Service. In addition, Prominent Cosmetics and Beauty holds no responsibility for stolen packages. You must submit a claim with the United States Postal Service. By proceeding through checkout your are agreeing to Prominent Cosmetics and Beauty Shipping Policy.
Shipping: Does Prominent Cosmetics and Beauty offer free shipping?

Yes. Prominent Cosmetics and Beauty offer free shipping on all orders $50 or more. Excluding taxes.
Shipping: Does Prominent Cosmetics and Beauty Ship to other countries?

Prominent Cosmetics and Beauty only ship within the USA.
Lost, Stolen or Damaged Package(s): What should I do if my package undelivered, stolen or damaged?"

If your tracking information states package(s) is "Delivered" and you did not recieve your package, or your package arrives damaged, please contact the United States Postal Service (USPS) at 1-800-275-8777 in order to submit a claim. Prominent Cosmetics and Beauty holds no responsibility for undelivered, stolen or damaged packages.
Cancellation or Changes: After I have placed my order, how can I cancel or change my order?"

Send an email to prominentcosmeticsandbeauty@gmail.com within 24 hours to cancel your order. Cancellation post 24 hours will not be honored and your order will be processed. Changes will not be accepted after your order is placed. Please review your order for accuracy prior to placing your order. *Please note, by proceeding to checkout you are agreeing to Prominent Cosmetics and Beauty Cancellation/Change Policy.
Returns: What is your Return Policy?

Due to FDA Good Manufacturing Practices, ALL SALES ARE FINAL. Please review your order for accuracy prior to checkout. *Please note, by proceeding through checkout your are agreeing to Prominent Cosmetics and Beauty Return Policy.
Animal Testing: Is your product tested on Animals?

Prominent Cosmetics and Beauty is Animal Cruelty Free. We will NEVER test our products on Animals.